Privacy Policy
Welcome to Stella-Vela (“we,” “us,” “our,” or “the Website”). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on our website stella-vela.com.
1. Information We Collect
We may collect information about you in a variety of ways. The types of information we may collect include:
1.1 Personal Information (Identifiable)
When you interact with our website (e.g., register an account, place an order, subscribe to a newsletter, contact customer support), you may provide us with certain personal information, such as:
Name
Email address
Postal address
Phone number
Payment information (credit card or other payment method)
Billing & shipping addresses
Order history
Other information you provide (e.g. comments, reviews, support requests)
1.2 Non-Personal / Aggregate Information
We also may collect non-identifiable information, including:
Browser type, version, and settings
Device type, operating system, IP address
Pages you view on our website, how long you stay, clickstream data
Referring website or URL
Log files, analytics data
Demographic information (age, gender, location) in aggregate form
1.3 Cookies, Tracking & Similar Technologies
We use cookies, web beacons, pixel tags, local storage, and similar technologies to collect information. These help us:
Recognize you when you return
Store preferences and settings
Understand how visitors use our site
Provide personalized content and advertisements
Improve user experience
You can control or disable cookies via your browser settings; however, doing so may affect site functionality.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
To process and fulfill your orders (including billing, shipping, and order confirmations)
To manage your account, verify identity, and provide customer support
To improve, maintain, customize, and optimize our website
To send you transactional emails (e.g. order confirmations, shipping updates)
To send you marketing and promotional communications (only if you opt in)
To analyze site usage trends and preferences
To detect, prevent, and address fraud or security issues
For legal or regulatory compliance purposes
If we combine personal data with non-personal data, the combined data will be treated as personal data where applicable.
3. How We Share / Disclose Your Information
We may share your information in the following circumstances:
Service Providers / Vendors: We may share information with third parties who help us operate our website, carry out business operations, or serve you (e.g. payment processors, shipping companies, email service providers).
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred.
Legal Requirements: We may disclose your information if required to comply with laws, regulations, legal process, or government requests.
Protection of Rights: To protect our rights, safety, property, or that of our users or others, we may disclose information in legal or emergency situations.
Your Consent: We may share information with third parties when you give us explicit consent.
We do not sell your personal information to third parties for their own marketing purposes.
4. Third-Party Links & Services
Our website may include links to third-party websites, services, or applications (for example, social media links, external payments). These third parties have their own privacy policies, and we are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing personal information.
5. Data Security & Retention
5.1 Security Measures
We take reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5.2 Retention Period
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we might keep account and order records for tax, legal, or accounting purposes.
6. Your Rights & Choices
Depending on your jurisdiction, you may have rights regarding your personal information. These may include:
The right to access or request a copy of your personal data
The right to correct or update inaccurate or incomplete data
The right to delete your personal data (subject to exceptions)
The right to restrict or object to certain processing
The right to data portability (i.e. receive your data in a structured format)
The right to withdraw consent (where processing is based on consent)
The right to opt out of marketing communications
If you wish to exercise any of these rights, contact us at the email address provided below. We will respond in accordance with applicable laws.
You may also opt out of cookies or tracking technologies at any time (though this may affect functionality).
7. Children’s Privacy
Our services are not intended for children under the age of 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe that a child has provided us with personal information, please contact us, and we will take steps to delete that information.
8. International Transfers
If you access our website from outside the country where our servers or operations are located, your data may be transferred to and stored on servers in other jurisdictions. By using our site, you consent to such transfers, which may have different data protection rules. We will take appropriate safeguards to ensure your rights are protected.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in laws, business practices, or new features). When we do, we will revise the “Last updated” date at the top. We encourage you to review this page periodically. Significant changes may be communicated via email or website notifications.